The US Government opens an investigation into Delta after four days of massive cancellations

The United States Government, through the Department of Transportation (DOT), this Tuesday opened an investigation into the Delta airline due to the «continued widespread disruptions» in its service, which began after the global computer failure of the software firm Crowdstrike on the Windows operating system last Friday.

Secretary of State for Transportation Pete Buttigieg announced the investigation on his X account «to ensure that the airline follows the law and cares about its passengers,» adding that he wants to «make sure that right is fulfilled.»

Today alone, Delta canceled 451 flights, according to the Flight Radar website, a figure that far exceeds that of other airlines and is added to the cancellations on Saturday (1,208), Sunday (1,386) and Monday (1,159). ). In total, more than 4,000 flights were canceled in four days.

Buttigieg encouraged affected passengers to direct their complaints to the company itself, but added in his message: «We want to hear from passengers who believe Delta has not met DOT passenger protection requirements,» and warned: «Let’s go to follow up.»

So far, Delta has not responded to the Secretary of State’s announcement, but on Monday afternoon it issued a statement in which it attributed the delays and cancellations to the fact that they had to resort to manual repairs in the affected applications and the synchronization between them in an «enormously complicated» system.

«Delta teams work tirelessly to take care of our customers,» the statement added, detailing the different alternatives they offered: reimbursement of expenses, rescheduling flights and offering miles as compensation, among others.

Delta is one of the big four US airlines, along with American, United and Southwest, but none of the others have suffered Delta’s disruptions in recent days.